14. Right of withdrawal
The right of withdrawal is governed by current legislation pursuant to art. 52 and following Consumer Code.
The right of withdrawal is governed by current legislation pursuant to art. 52 and following Consumer Code as modified by the LEGISLATIVE DECREE 21 February 2014, n. 21.
The user who holds the qualification of Consumer referred to in point 3.2 has the right to withdraw from the contract for any reason and without any penalty within 14 working days and without having to incur costs other than those provided for in article 56, paragraph 2, and all 57 of the aforementioned decree.
The complete text of the Consumer Code, updated on 16 September 2015, is available at http://www.aduc.it/generale/files/allegati/codiceconsumo.pdf
Please Note: The right of withdrawal pursuant to art. 52 and following Consumer Code is RESERVED EXCLUSIVELY to the Consumer defined by the Consumer Code in Article 3 as the natural person who acts for purposes unrelated to any business, commercial, craft or professional activity that may be carried out (2).
Therefore, those who purchase with a VAT number and therefore as a company and / or professionals cannot exercise the right of withdrawal.
15. Cancellation Policy
The right of withdrawal must be exercised in the following ways:
The purchased product must be intact and returned in the original sealed packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, sticks, etc.).
To exercise this right, the user must send a communication to BAER via email at [email protected] within 10 working days from the date of delivery of the goods.
Once the aforementioned communication has been made, and receipt of receipt by BAER has been received, the user must send the Product, at his own expense - after regular and suitable packaging in its original packaging - by express courier, together with a copy of the receipt, at the following address: BAER DISTRIBUZIONE SRL Via Francesco Londonio 23, 20154 Milan (MI).
The shipment until receipt in our warehouse is under the full responsibility of the user.
BAER is not liable in any way for damage and / or theft / loss of products returned with uninsured shipments.
16. Returns and Refunds
The goods must be returned to BAER within the terms referred to in point 14 together with the authorization form received.
Without prejudice to any restoration costs for damages ascertained to the original packaging, BAER will refund the User the entire amount within 14 days of the return of the goods by reversing the amount charged to the credit card or by bank transfer. .
In the latter case, the User will be responsible for promptly providing the bank details on which to receive the refund (customer's IBAN code).
17. Forfeiture of the right of withdrawal
The User forfeits the right of withdrawal and the consequent right to a refund in the event that BAER ascertains the existence of even one of the following conditions:
Even partial use of the goods and any consumables;
Lack of the external packaging and / or the original internal packaging;
Absence of product components;
Damage to the product for reasons other than its transport
In the cases indicated above, BAER will return the goods to the user by charging the shipping costs.